America's Advocate for
Consumer-Friendly
Vehicle Protection Plans

Who can I contact if I have a problem with my automotive service contract or its provider?

The VPA is developing a complaint/inquiry-response framework to assist consumers in determining the proper member company to contact when problems or questions arise with their service, and to expedite complaint/inquiry processing so that consumers receive an adequate response as expeditiously as possible.

The VPA will make an announcement, both to the press and on the official VPA website, about this new service once released. In the meantime, complete the inquiry form.

 

Learn About Vehicle Service Contracts

Click below to browse our Frequently Asked Questions:

  1. What is a vehicle service contract?
  2. How does a vehicle service contract work?
  3. Why do I need a vehicle service contract?
  4. What does a vehicle service contract cover?
  5. What is an extended warranty?
  6. A warranty came with my car when I bought it. Why do I need a vehicle service contract? Isn't my car covered by the original warranty?
  7. What happens if I sell my car? Is my vehicle service contract transferrable?
  8. Can I purchase extensions and upgrades to my vehicle service contract?
  9. What vehicle upkeep am I responsible for in order for my service contract to remain valid?
  10. Where can I take my vehicle for repairs?
  11. If I get a vehicle service contract, can I still work with my local mechanic?
  12. Do I have to pay for my vehicle service contract in full at the time of purchase?
  13. What if I want to cancel my vehicle service contract?
  14. Can my claim amounts exceed the amount of money I paid for my vehicle service contract?
  15. How are vehicle service contract claims paid?
  16. What happens to the money I pay for my vehicle service contract?
  17. What should I look for when considering purchasing a vehicle service contract?
  18. How does a vehicle service contract deductible work?
  19. Why should I buy a vehicle service contract now? Especially if I still have a manufacturer's warranty.
  20. Are auto manufacturers involved with the creation and sale of vehicle service contracts?
  21. What's the difference between a vehicle service contract and a manufacturer's warranty?
  22. Will purchasing a vehicle service contract subject me to telemarketers and mailings from companies that may not be reputable?
  23. How does the Vehicle Protection Association (VPA) ensure that I, as a consumer, am protected from fraud, false advertising, or other exploitive practices?
  24. Does the VPA provide a list of trusted organizations and businesses?
  25. Who can I contact if I have a problem with my automotive service contract or its provider?

Note that a vendor who approaches you about buying an extended warranty for a car may be unintentionally indicating to you that they are not operating in your best interests. Use of the term "warranty" in this instance is not correct and is confusing to consumers. Most reputable firms are no longer referring to protection contracts as "extended warranties." The more popular phrasing is "vehicle services contracts."

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