America's Advocate for
Consumer-Friendly
Vehicle Protection Plans

Vehicle Service Contracts

Why Buy from VPA Members

When it comes to vehicle service contracts, informed consumers do business with a VPA member.

You are probably aware of the many benefits of purchasing a vehicle service contract. Among other things, vehicle service contracts deliver substantial value to consumers by helping to protect against the unexpected costs of major automotive breakdowns. In challenging economic times, consumers benefit from VPA members' service contracts because they can pay a low, fixed monthly amount versus the uncertainty of an unexpected repair bills.

Unfortunately, some time ago, a number of companies took advantage of consumers, employing unethical and aggressive sales tactics to sell vehicle service contracts. The media was abuzz with stories of extended warranty scams. When these deceptive (and in some cases illegal) practices came to light, ethical members of the vehicle service contracts industry took action and created the VPA.

The good news is that today's consumers are protected when they do business with VPA members -- industry leaders who are required to abide by the VPA's Standards of Conduct.

Reasons to Buy from VPA Members

VPA members are required to adhere to strict standards and business practices. Here are just some of the things that VPA members are required to do:

  • Follow the rules. VPA members agree to operate in accordance with laws and regulations of the Federal Trade Commission, the Federal Communications Commission, the Federal Reserve Board, the United States Postal Service and all other applicable federal, state, and local regulations and laws.
  • Make sure business partners follow the rules. Members shall conduct due diligence to ensure that companies with whom they do business are also complying with the law. Merely relying on a contract provision requiring the parties to comply with all applicable laws, when the member has reason to believe that a business party is not operating consistent with legal requirements, is not sufficient to meet this standard.
  • Comply with licensing requirements. Members shall meet all state licensing and marketing requirements applicable to the industry.

VPA Certified Members

VPA certification offers an additional protection for consumers as well as benefits for VPA members. The certification process is a voluntary, yet vigorous third-party review that demonstrates compliance with VPA Standards of Conduct and the flawless delivery of vehicle service contracts to consumers.

Companies that undergo the certification process have taken additional steps to ensure compliance with regulations that apply to the sale, advertising and telemarketing of vehicle service contracts, and are dedicated to providing the best possible service to their customers.

When you work with a provider on the VPA Certified Companies list, you gain confidence and peace of mind. Instead of second guessing your choice in a service contract provider, you can rest assured that you will be treated fairly and that your provider will be periodically reviewed for compliance with legal requirements and industry best practices.

A Smart Choice

The decision to purchase a vehicle service contract can be a wise investment or a disaster waiting to happen. For consumers, the key is to make sure that the company you're dealing with shares your commitment to fairness and honesty, and is willing to adhere to industry standards.

VPA members and certified companies are at the forefront of the vehicle service contract industry because they are leaders in quality, integrity and customer satisfaction. By relying on VPA members and certified companies for your service contract needs, you increase the value of your purchase and promote ethical business practices throughout the industry.

Find a Certified Member

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